Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 12/17/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Tower Behavioral Health to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Tower Behavioral Health.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Contact Us

Thank you for your interest in Tower Behavioral Health. We look forward to providing you with the details you need so that you can make the most informed decision about treatment.

Please note that we are not able to provide emergency response or crisis intervention services over the phone or via our web form.

  • If you are currently experiencing a physical or mental health crisis, or if you need emergency assistance for any other reason, call 911.
  • If you believe that you or someone you care about may be at risk for suicide, call 911 or contact the National Suicide Prevention Lifeline at (800) 273-8255.

The best way to get immediate answers to your specific questions about the programming at Tower Behavioral Health is to call 484-659-2332. A member of our team is available to speak with you 24/7.

If you would prefer to submit your questions in writing, you may use the web form below. This form will allow you to send a confidential message to our admissions team. A representative of our facility will reply to your message as quickly as possible.

We value your privacy, and we will not share or sell any information you provide via our web form. However, before you submit any information, please read the following statements carefully:

  • When you provide your contact information in the form below, you are granting your consent for representatives of Tower Behavioral Health to use these details to attempt to contact you.
  • If you choose not to provide us with your contact information, or if you provide inaccurate information (either intentionally or accidentally), we will be unable to respond to your message.
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Tower Behavioral Health disclaims any liability, loss, or risk sustained directly or indirectly as a consequence of any actions you take with this form.

COVID-19 Communication Telephone Line: 484-659-2400

Families and stakeholders may utilize the phone number listed above for any questions or concerns they may have regarding COVID-19 as it relates to the current precautions and procedures in place at Tower Behavioral Health. Callers may leave a message with their name, contact information, and the reason for their call. A member of Tower Behavioral Health’s COVID-19 team will respond by the next business day.

We continue to be in communication with Berks County Department of Public Health and are following all applicable CDC and DPH guidance at this time.

In response to COVID-19, we have employed many protective and preventative measures to keep our staff and those in our care safe and healthy, including the following:

  • Establishing a COVID-19 response team
  • Environmental precautions such as on-site mask wearing and social distancing requirements
  • Daily COVID-19 screenings of all new and existing patients and staff
  • Strict disinfection and sanitization practices, including daily deep-cleaning procedures
  • Staunch adherence to CDC guidelines and recommendations

Marks of Quality Care
  • The Joint Commission (JCAHO) Gold Seal of Approval